Legal

These documents protect not only you and your interests, but also ours.
They’re a necessary evil when dealing with business.






Privacy Policy

Current Version: 1.0

Last Updated: 14 March 2020

Effective Date: 01 April 2020


The following document sets forth the Privacy Policy for the SB2 Group websites; https://sb2group.com.au, https://solutionsbybrendan.com.au and https://my.sb2.group.

SB2 Group is committed to providing you with the best possible customer service experience. SB2 Group is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals. Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future SB2 Group customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. SB2 Group takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices. Changes to this Privacy Policy

SB2 Group reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site. Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. SB2 Group reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis. Contacting us

SB2 Group welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 02 8599 7402

E-mail: support@sb2group.com.au

Hosting Master Services Agreement

Current Version: 1.1

Last Updated: 07 April 2022

Effective Date: 01 May 2022


Preface Solutions By Brendan and our contractors, suppliers, subsidiaries and affiliates (collectively known from hereon in as “Solutions By Brendan”, “SB2 Group”, “We”, “Us” or “Our”) welcome you to our website https://solutionsbybrendan.com.au/ (the “Website”). Thank you for taking an interest in our products and services (the “Service” or “Services”).

Please read these Terms of Service carefully before using the Services. These Terms of Service apply to all users of the Services. If you are using the Services on behalf of an entity, organisation, or company, you represent and warrant that you have the authority to bind such organisation to these Terms of Service and you agree to be bound by these Terms of Service on behalf of such organisation. Agreeing to use the Services by clicking “Sign Up” constitutes your acceptance and agreement to be bound by these Terms of Service, and all other operating rules, policies and procedures that may be published from time to time on the Website by us, each of which is incorporated by reference and each of which may be modified from time to time without notice to you. You also acknowledge receipt of our Privacy Policy. If you ordered the Services on the Website, use the Website, or otherwise engage in any electronic transaction with respect to the Services, then you agree to receive any updates to our Privacy Policy by accessing the Website. By using our Website or purchasing our products or services, you agree that we may use and share your personal information in accordance with the terms of our Privacy Policy.

SB2 Group reserves the right, at any time, to amend or modify these Terms of Service without prior notice to you; provided that if any alterations constitute a material change to these Terms of Service, SB2 Group will notify you by posting an announcement on the Website. Any amendments or modifications will take effect immediately once they have been posted to the Website. By continuing to access or use the Services after any amendments have been made, you agree to be bound by any modifications made to the Terms of Service. For this reason, we encourage you to regularly review the Terms of Service. If you do not agree to any modifications, you must immediately stop using the Services.

  1. Eligibility and Registration
    • The Services provided by Us are not targeted towards, or intended for use by persons under the age of 13. By using Our Services, you acknowledge that you are 13 years of age or older. If you are under the age of 13, you may not under any circumstances use the Services provided by Us. You are solely responsible for ensuring that these Terms of Service are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these Terms of Service and/or use of the Services is prohibited, or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation. Further, the Services are offered only for your use, and not for the use or benefit of any third party.
    • To sign up for the Services, you must register an account (an “Account”). You must provide us with accurate and complete information. Should your personal information change, you must keep your Account information with us up to date. You shall not: (i) Select or use a username of another person with the intent to impersonate that person; (ii) Use as a username, a name subject to any rights of a person or company other than you without appropriate authorisation; or (iii) use a name that is otherwise offensive, vulgar or obscene.
    • You are solely responsible for any activity that occurs on your Account, regardless of whether the activities were carried out by you, your employees or a third party such as contractors or agents. You are also responsible for ensuring the security of your Account and passwords. You may never use another person’s Account without their permission.
    • You must notify us in writing immediately of any changes to your eligibility to use our Services, breach of the security of your Account or any Services associated with your account. Account information should never be published or distributed.
    • You have the ability to close your accounts with us.
    • SB2 GROUP WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE TO YOU, YOUR BUSINESS OR ANY THIRD PARTY AS A RESULT OF YOUR FAILURE TO PROVIDE US WITH ACCURATE INFORMATION OR TO KEEP YOUR ACCOUNTS SECURE.
  2. Content
    • For the purposes of these Terms of Service, the term “Content” shall include, but is not limited to, information, data, text, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through our Services. “Content” also includes all User Content (defined below)
    • All content added, created, uploaded, submitted, distributed, or posted to the Services by users (collectively known as “User Content”), whether public or private, is the sole responsibility of the person who originated such User Content. You represent that all User Content provided to you is accurate, complete, up to date, and in compliance with all relevant laws, rules and regulations. You acknowledge that all content accessed by you using the Service is at your own risk and you will be solely responsible for any damages or loss to you or any other party.
    • The Services may contain Content specifically provided by us. Such content is protected by copyrights, trademarks, service marks, patents, trade secrets or other proprietary rights and laws. You shall abide by and maintain all copyright notices, information, and restrictions contained in any Content accessed through the Services.
    • Subject to these Terms of Service, we grant each user of the Services a worldwide, non-exclusive, revocable, non-sublease license and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for purposes other than the use of the Services is expressly prohibited without prior written permission from us. You shall not sell, license, rent, or otherwise use or exploit any Content for commercial use or in any way that violates any third party right.
    • Some Content will be marked on the Service as “Creative Commons Content”. Creative Commons Content will be identified with a Creative Commons icon. We hereby grant each user of the Services a license to Creative Commons Content under the Creative Commons CC BY-NC-SA 4.0 US license, available at https://creativecommons.org/licenses/by-nc-sa/4.0/. You agree to abide by the terms of the Creative Commons License when using Creative Commons Content.
  3. Acceptable Usage of the Services
    • As a condition of use, you accept to not use the Services for any purpose that is prohibited by these Terms of Service. You are solely responsible for the activity on your account and Services provisioned to your account, and the activity of any sub-users that use your Account.
    • COPYRIGHT AND USE OF CONTENT
      • You agree that you will not transmit, distribute, post, store, link or otherwise traffic in Content, information, software or materials on or through the Service that (i) is unlawful, threatening, abusive, harassing, defamatory, libellous, deceptive, fraudulent, invasive of others privacy, tortious, offensive, profane, contains unlawful pornography (for example, but not limited to, child pornography), or is otherwise deemed by Us to be inappropriate, (ii) you know is false, untruthful or inaccurate, (iii) constitutes unauthorised or unsolicited advertising, (iv) impersonates any person or identity, including Our Employees or Representatives, or (v) includes identification of any person such as Government issued identification, or financial documentation. SB2 Group may, at its sole discretion, permit adult websites that abide by Australian Federal and State laws and regulations.
    • ABUSE OF SERVICES
      • You shall not: (i) perform any actions on the Service that imposes or may impose (as determined by SB2 Group) an unreasonable or disproportionately large load on our (or our Third Party Providers’) infrastructure; (ii) interfere, or attempt to interfere with the proper working of the Services or any activities conducted on the Services; (iii) bypass, circumvent or attempt to bypass or circumvent any measures we may use to precent or restrict access to the Services (or other accounts, computer or networks connected to the Service); (iv) run any form of auto-responder or “spam” creation or distribution system on the Service; (v) host software with the intent of “crawling” any page or website (known as a “Spider”); (vi) harvest or scrape any kind of Content from the Service; (vii) use the Services for high risk activities, including, but not limited to: operation of Air Traffic Control systems, Life Support systems, Power Generation plants, or any other use where the failure of our Service could result in death, personal injury or environmental damage; or (viii) otherwise take any action in violation of our guidelines and policies.
      • You shall not (directly or indirectly) decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Services except to the limited extent applicable laws specifically prohibit such restrictions.
      • Accounts must not: (i) run mass downloading services such as, but not limited to, Torrents, Seed Boxes, Usenet; (ii) run TOR services in any form; (iii) run crypto mining software or any software which consumes excessive processor time.
      • The above terms also apply to use of the SB2 Group Network.
      • Subscribers must not use any methods to circumvent network allocation provisions. You shall only use IP addresses that were assigned to you by SB2 Group. You shall not utilise methods to circumvent bandwidth allocations.
      • Subscribers may not use the Service to distribute, receive communications or data gleaned from, or execute any action directed by any type of injurious code, including but not limited to: (i) key loggers, (ii) flood or mail bombs, (iii) Denial of Service (DOS) attacks, (iv) botnets, (v) or other actions which SB2 Group reserves the right to determine to be malicious in intent.
      • Subscribers shall not send any form of bulk email utilising their resources on a Shared Resource Service such as cPanel Shared Hosting.
      • Failure to abide by the above bullet point shall result in suspension of Service until contact can be established with the Subscriber
      • Subscribers shall not send bulk email utilising their resources on a Private Service unless they maintain a list of subscribed members with relevant information, and guidelines or links within emails on how to unsubscribe or be removed from the list as per SPAM ACT (2003) CTH Section 18.
      • Proof of a list must be presented to SB2 Group upon request.
      • Subscribers must be able to show SB2 Group their unsubscribe method.
      • Failure to provide any of the above sub-points will result in suspension of the Service until proof can be presented.
      • Subscribers who fail to keep their websites up to date and become compromised will be suspended immediately without warning.
      • You will receive a notification once your website has been suspended, telling you why.
      • Once you prove to us that your website has been fixed and is no longer compromised, we will un-suspend your service.
    • ACCOUNT TERMS
      • We reserve the right to access, read, preserve and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or Government request, (ii) enforce these Terms of Service, including investigation of potential violations, (iii) detect, prevent or otherwise address fraud, security or technical issues, (iv) respond to user support request, or (v) protect the rights, property or safety of Us, our users and the public.
      • Subscribers are restricted from registering multiple Accounts with the same billing details without first notifying SB2 Group. Should this activity be detected without notice from the Subscriber, SB2 Group will have the right to automatically flag all accounts used with the same billing information as fraudulent or abusive.
    • REMEDIAL ACTION
      • Subscribers shall notify SB2 Group if and when they learn of any security breaches regarding the Services, and shall aid in any investigation or legal action that is taken by Authorities and/or SB2 Group to remedy the security breach.
  4. Third Party Services
    • The Services may permit you to link to other websites, services or resources on the Internet, and other websites, services or resources may contain links to the Services. When you access third party resources on the Internet, you do so at your own risk. These other resources are not under our control, and you acknowledge that we are not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply our endorsement or any association between us and their operators. You further acknowledge and agree that we shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such website or resource. It is your responsibility to protect your system from items such as viruses, worms, Trojan horses and other items of a destructive nature.
  5. Billing
    • SB2 Group accepts all major credit cards and debit cards. Pre-paid debit cards are not accepted.
    • You may organise other forms of payment by contacting SB2 Group at billing@sb2group.com.au
    • We use a third-party for payment processing. The processing of payments may be subject to the terms, conditions and privacy policies of the Payment Processors in addition to this Agreement. We are not responsible for error by the Payment Processors. By choosing to use paid Services, you agree to pay us, through the Payment Processors, all charges at the prices then in effect for any use of such paid Services in accordance with the applicable payment terms and you authorise us, through the Payment Processors, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. You can find more detail about how your payment information is treated within our Privacy Policy.
    • The terms of this Agreement shall be monthly, unless otherwise organised with SB2 Group, and will commence the date the Subscriber signs up. Payments must be made in AUD (Australian Dollars). Other currencies are not accepted. Subscribers are billed on their anniversary day each month unless otherwise organised with SB2 Group.
    • Subscribers have invoices generated seven (7) days prior to their due date.
    • If a Subscriber does not make payment within five (5) days after the due date, the account will be deemed in arrears.
    • Should a subscribers account fall into arrears, SB2 Group will automatically suspend the account five (5) days after the due date. SB2 Group will send no more than three (3) overdue reminders to the Subscriber between the due date and five (5) days after.
    • Subscribers services will cease to function after 5 days of non-payment.
  6. Payment
    • The Customer agrees to pay all amounts due in clear funds within the agreed timeframe but no later than 30 days from the due date.
    • The Customer agrees that if it fails to pay in accordance with this clause, SB2 Group may:
      • Charge a late payment fee of $50.00 on all amounts paid after the due date;
      • Charge interest on debts at 15% per annum from time to time;
      • Charge a dishonour handling fee in the amount of $25.00;
      • Recover all collection and legal costs and expenses incurred in collecting overdue accounts on an indemnity basis;
      • Withhold supply;
      • Sue for the money owing on the Goods or services provided.
    • Failure to comply with clause 6.1 will constitute a breach of contract and SB2 Group may treat the whole Agreement as repudiated and act accordingly.
    • In the event this agreement has been entered into by more than one party each party shall be jointly and severely liable for any amount due.
  7. Default
    • If the Customer:
      • Fails to pay for any Goods or services on the due date; or
      • Otherwise breached this agreement and failed to rectify such breach within seven day’s notice; or
      • Cancel delivery of Goods or services; or
      • Commits an act of bankruptcy or allows a trustee in bankruptcy or receiver and manager to be appointed to the Customer or any of its property; or
      • Allow a judgment or order to be enforced or become enforceable against the Customer’s property; or
      • Permits proceedings to be commenced to wind the Customer up or controller, receiver, administrator, liquidator or similar officers appointed to the Customer in respect of any part of its property;
    • then SB2 Group may enter upon the Customer’s premises (doing all that is necessary to gain access) where Goods supplied under this contract are situated at any time and re-take possession of any or all of the Goods SB2 Group has supplied to the Customer and:
      • Resell the Goods concerned;
      • Terminate the agreement; and
      • Sue for any monies owing.
    • The Customer will be in default if the Customer does not pay any monies payable when called upon so to do the Customer and the Guarantor(s) jointly and severally acknowledge and agree that SB2 Group is authorised to contact a credit reporting agency throughout the term of the Agreement to obtain a report about the creditworthiness of either the Customer or the Guarantor(s) or both.
    • The Customer and the Guarantor(s) jointly and severally authorise SB2 Group to engage in the exchange of information with a credit reporting agency or with other such parties as are necessary to give effect to the contract and to the ongoing relationship between the parties hereto.
    • SB2 Group reserves the right to report a Customer’s delinquent account to a credit reporting agency should payment remain outstanding for more than 60 days. In addition SB2 Group may refer the outstanding account for debt collection or issue legal proceedings to recover any outstanding invoices. Should an account be referred for debt collection the Customer acknowledges and agrees to pay debt collection charges to be calculated at not less than 20% plus GST and will be incurred on the day SB2 Group refers the matter to their nominated debt collection agency. The Customer shall also be liable for interest and all legal recovery costs associated with such action on a solicitor and own Customer or indemnity cost basis.
  8. Warranties
    • We have no special relationship with or fiduciary duty to you. You acknowledge that we have no duty to take any action regarding:
      • which Subscribers gain access to the Services;
      • what Content you access via the Services; or
      • how you may interpret or use the Content.
    • TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU RELEASE US FROM ALL LIABILITY FOR YOU HAVING ACQUIRED OR NOT ACQUIRED CONTENT THROUGH THE SERVICES. WE MAKE NO REPRESENTATIONS CONCERNING ANY CONTENT CONTAINED IN OR ACCESSED THROUGH THE SERVICES, AND WE WILL NOT BE RESPONSIBLE OR LIABLE FOR THE ACCURACY, COPYRIGHT COMPLIANCE, OR LEGALITY OF MATERIAL OR CONTENT CONTAINED IN OR ACCESSED THROUGH THE SERVICES.
    • THE SERVICES, INCLUDING WITHOUT LIMITATION ANY INFORMATION DELIVERED AS PART OF THE SERVICES, AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINTERFERENCE WITH DATA, AVAILABILITY, ACCURACY, THAT YOU WILL HAVE CONTINUOUS, UNINTERRUPTED OR SECURE ACCESS TO OUR WEBSITE OR THAT THE SERVICES ARE ERROR FREE AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. WE, AND OUR DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, PARTNERS AND CONTENT PROVIDERS DO NOT WARRANT THAT: (I) THE SERVICES WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (II) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (III) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICES IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (IV) THE RESULTS OF USING THE SERVICES WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. THE SERVICES CONTAIN INFORMATION PROVIDED BY ONE OR MORE THIRD PARTY DATA PROVIDERS. SB2 GROUP DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR THE INFORMATION PROVIDED BY ANY SUCH THIRD PARTY PROVIDER. YOU ACKNOWLEDGE AND AGREE THAT NEITHER SB2 GROUP NOR ANY SUCH THIRD PARTY PROVIDER HAS ANY OBLIGATION TO CORRECT INFORMATION ABOUT YOU EXCEPT AS REQUIRED BY APPLICABLE LAW. INFORMATION YOU REQUEST MAY NOT BE AVAILABLE OR MAY NOT BE PROVIDED, AND SB2 GROUP HAS NO LIABILITY FOR SUCH FAILURE. IN NO EVENT WILL SB2 GROUP WARRANT OR GUARANTEE THE CORRECTNESS, COMPREHENSIVENESS, COMPLETENESS, ACCURACY, TIMELINESS OF ANY INFORMATION, PRODUCTS, OR SERVICES ON THIS WEBSITE. THE INFORMATION, PRODUCTS, AND SERVICES AVAILABLE ON THE WEBSITE MAY INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. THEREFORE, YOU AGREE THAT YOUR ACCESS TO AND USE OF OUR WEBSITE, PRODUCTS, SERVICES AND CONTENT ARE AT YOUR OWN RISK.
  9. Limitation of Liability
    • IN NO EVENT SHALL WE, NOR OUR DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS OR CONTENT PROVIDERS, BE LIABLE UNDER CONTRACT, TORT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER LEGAL OR EQUITABLE THEORY WITH RESPECT TO THE SERVICES (I) FOR ANY LOST PROFITS, DATA LOSS, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, COMPENSATORY OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER, SUBSTITUTE GOODS OR SERVICES (HOWEVER ARISING), (II) FOR ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE (REGARDLESS OF THE SOURCE OF ORIGINATION), OR (III) FOR ANY DIRECT DAMAGES IN EXCESS OF (IN THE AGGREGATE) OF FEES PAID TO US FOR THE PARTICULAR SERVICES DURING THE IMMEDIATELY PREVIOUS ONE MONTH PERIOD, EVEN IF SB2 GROUP HAD BEEN ADVISED OF, KNEW, OR SHOULD HAVE KNOWN, OF THE POSSIBILITY THEREOF. SUBSCRIBER ACKNOWLEDGES THAT THE FEES PAID BY HIM OR HER REFLECT THE ALLOCATION OF RISK SET FORTH IN THIS AGREEMENT AND THAT SB2 GROUP WOULD NOT ENTER INTO THIS AGREEMENT WITHOUT THESE LIMITATIONS. SUBSCRIBER HEREBY WAIVES ANY AND ALL CLAIMS AGAINST SB2 GROUP ARISING OUT OF SUBSCRIBER’S PURCHASE OR USE OF THE SERVICES, OR ANY CONDUCT OF SB2 GROUP’S DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR REPRESENTATIVES. YOUR SOLE AND EXCLUSIVE RIGHT AND REMEDY IN CASE OF DISSATISFACTION WITH THE SERVICES OR ANY OTHER GRIEVANCE SHALL BE YOUR TERMINATION AND DISCONTINUATION OF ACCESS TO OR USE OF THE SERVICES.
    • IN ADDITION, YOU AGREE THAT SB2 GROUP IS NOT RESPONSIBLE FOR ANY DATA COMPILED BY OUR SERVICES AND THAT SB2 GROUP WILL NOT BE LIABLE, IN ANY MANNER, AS A RESULT OF YOUR EXPOSURE TO ANY DEFAMATORY, LIBELOUS, THREATENING, UNLAWFULLY HARASSING, OBSCENE OR OTHERWISE UNLAWFUL CONTENT OR DATA. IN NO EVENT SHALL SB2 GROUP, OR ANY THIRD PARTY PROVIDER OF ANY COMPONENT OF THE SERVICES OR OF ANY INFORMATION DELIVERED AS PART OF THE SERVICES, BE LIABLE TO YOU AND/OR ANY PARTY FOR ANY DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, CONSEQUENTIAL OR SIMILAR DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES, CONTENT, PRODUCTS, THE USE OR INABILITY TO USE THIS WEBSITE, OR ANY LINKED WEBSITE, INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, OR OTHER ECONOMIC LOSSES, LOSS OF PROGRAMS OR OTHER DATA, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, EVEN IF SB2 GROUP IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING LIABILITY ASSOCIATED WITH ANY VIRUSES WHICH MAY INFECT YOUR COMPUTER EQUIPMENT. SOME JURISDICTIONS LIMIT OR PROHIBIT THE FOREGOING LIMITATIONS, AND IN SUCH JURISDICTIONS THE FOREGOING LIMITATIONS SHALL BE APPLIED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
  10. Backups
    • Subscriber is solely responsible for the preservation of Subscriber’s data which Subscriber saves onto its virtual server or cPanel account (the “Data”). EVEN WITH RESPECT TO DATA AS TO WHICH SUBSCRIBER CONTRACTS FOR BACKUP SERVICES PROVIDED BY SB2 GROUP, TO THE EXTENT PERMITTED BY APPLICABLE LAW, SB2 GROUP SHALL HAVE NO RESPONSIBILITY TO PRESERVE DATA. SB2 GROUP SHALL HAVE NO LIABILITY FOR ANY DATA THAT MAY BE LOST, OR UNRECOVERABLE, BY REASON OF SUBSCRIBER’S FAILURE TO BACKUP ITS DATA OR FOR ANY OTHER REASON.
  11. Indemnification
    • YOU SHALL DEFEND, INDEMNIFY, AND HOLD HARMLESS US, OUR AFFILIATES, PARENTS, SUBSIDIARIES, ANY RELATED COMPANIES, LICENSORS AND PARTNERS, AND EACH OF OUR AND THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AGENTS, CONTRACTORS, DIRECTORS, SUPPLIERS AND REPRESENTATIVES FROM ALL LIABILITIES, CLAIMS, AND EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, THAT ARISE FROM OR RELATE TO YOUR (OR ANY THIRD PARTY USING YOUR ACCOUNT OR IDENTITY IN THE SERVICES) USE OR MISUSE OF, OR ACCESS TO, THE SERVICES, CONTENT, OR OTHERWISE FROM YOUR USER CONTENT, VIOLATION OF THESE TERMS OF SERVICE OR OF ANY LAW, OR INFRINGEMENT OF ANY INTELLECTUAL PROPERTY OR OTHER RIGHT OF ANY PERSON OR ENTITY. WE RESERVE THE RIGHT TO ASSUME THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER OTHERWISE SUBJECT TO INDEMNIFICATION BY YOU, IN WHICH EVENT YOU WILL ASSIST AND COOPERATE WITH US IN ASSERTING ANY AVAILABLE DEFENSES.
  12. Termination and Access
    • SB2 Group reserves the right, in our sole discretion, to terminate your access to all or any part of the Services at any time, with or without notice, effective immediately, including but not limited to as a result of your violation of any of these Terms of Service or any law, or if you misuse system resources, such as, by employing programs that consume excessive network capacity, CPU cycles, or disk IO. Any such termination may result in the forfeiture and destruction of information associated with your Account. SB2 Group may provide prior notice of the intent to terminate Services to you if such notice will not, in SB2 Group’s discretion, run counter to the intents and purposes of these Terms of Service. Except as otherwise set forth hereunder, any and all fees paid hereunder are non-refundable and any and all fees owed to SB2 Group before such termination shall be immediately due and payable, including any liabilities that may have been incurred prior to termination such as SB2 Group’s costs for collection (including attorneys’ fees) of any such charges or other liabilities. Upon termination, any and all rights granted to Subscriber by this Agreement will immediately be terminated, and Subscriber shall promptly discontinue all use of the Services. If you wish to terminate your Account, you may do so by following the instructions on the Website or through the Services. All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, licenses of User Content, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
  13. Disputes
    • If the Customer disputes any Goods sold or services supplied by SB2 Group are faulty, defective or disputes the Invoices the Company has issued, the Customer must notify their reasons in writing to SB2 Group within 7 days of the Invoice date, failing which the Customer loses any right to dispute the quality of the Goods, services or quantum of.
  14. Dispute Resolution
    • Mindful of the high cost of litigation, you and SB2 Group agree to the following dispute resolution procedure: in the event of any controversy, claim, action or dispute arising out of or related to: (i) the Website; (ii) this Agreement; (iii) the Services; (iv) the breach, enforcement, interpretation, or validity of this Agreement; or (v) any other dispute between you and SB2 Group (“Dispute”), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by first class or registered mail) describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Notice shall be sent (1) to SB2 Group, PO BOX 81, KURMOND, New South Wales, 2757, Australia or (2) to you at: your last-used billing address or the billing and/or shipping address in your Account information. Both you and SB2 Group agree that this dispute resolution procedure is a condition precedent that must be satisfied prior to initiating any arbitration or filing any claim against the other party.
  15. Metadata Collection
    • SB2 Group must collect and store metadata relating to our services as per the Telecommunications (Interception and Access) Act 1979. We do not collect and store, for example entire emails; we only collect the “headers” of emails which tell us who sent an email, who the recipient was, date and time, and IP addresses. The actual content of the email is never captured. More information about this can be found under our Privacy Policy.
  16. Changes to this Document
    • This Terms of Service document may be modified from time to time, so please review it frequently. Changes to our Terms of Service will be posted on the Site and we recommend that you review our Terms of Service regularly to ensure you are aware of any changes made to it. A user is bound by any changes to our Terms of Service when he or she uses the Services after such changes have been first posted. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change. For example, we may send a message to your email address, if we have one on file, or generate a pop-up or similar notification when you access the Services for the first time after such material changes are made. Please check our Terms of Service each time you use our Site for the most current information.

Data Recovery

Current Version: 1.0

Last Updated: 01 February 2021

Effective Date: 01 February 2021


I confirm that I am the owner of the drive/media or agent of said owner and have permission to authorise the copying of the data from one drive/media to another or any other process deemed necessary by Solutions By Brendan. I authorise Solutions By Brendan to ship my drive/media, if they deem it necessary.

I confirm that the drive/media as supplied is not fully working and will not hold Solutions By Brendan or it agents liable for any damage or loss of data caused to the drive/media or any other hardware supplied by me, before or subsequent to any work carried out upon the drive/media.

I, the undersigned requester, understand and accept all risks associated with having Solutions By Brendan attempt to recover data from my media at my request. I understand that even with the exercise of due care by technicians, in order for the data to be recovered, the process itself may result in damage, to include, but not limited to, the media itself or the data on it.

In consideration of Solutions By Brendan recovering or attempting to recover the data on this media, I voluntarily assume all risk of loss and/or damage to the media and agree to indemnify, hold harmless, and defend Solutions By Brendan or its employees, and any third parties from any and all claims, demands and causes of action whatsoever in law, equity, before any administrative agency or judicial tribunal arising from the aforesaid rendering of services.

Standard Repair Agreement

Current Version: 1.0

Last Updated: 01 February 2021

Effective Date: 01 February 2021


REGARDING REPAIR SERVICES:

WE’RE ALLOWED TO WORK ON YOUR DEVICE.

You are authorising Solutions By Brendan (SB2) to repair to your device. You agree to not touch anything during the process to prevent damage. Touching with or interfering with the repair voids any warranties. You understand that SB2 is an independent repair agent and is not an authorised service dealer or provider.

ACCEPTED PAYMENT METHODS.

Payment methods accepted are Cash, Direct Deposit, VISA, Mastercard or AMEX. No other forms of payment are acceptable, and we reserve the right to keep a device until payment is rendered via an acceptable payment method.

WE DO NOT TAKE RESPONSIBILITY FOR COSMETIC FLAWS

The way we state the condition of the item in the notes of item prior to repair is a brief overview and does not denote all possible defects & problems with the device to be repaired. This may be edited as more problems are found, even after form is signed. Any pre-existing defects, or future defects that come up as a result of pre-existing defects are not the responsibility of, or warrantied by, Solutions By Brendan or any of its members. You accept by signing this document that how we state a device’s condition is how it was received, and that no defects or problems we state were caused by us. You acknowledge that Solutions By Brendan is not liable for any defects or problems with a device unless we specifically take responsibility for such problem or defect.

We are not responsible for any scratches, dents, dings, etc. Most devices we receive are heavily damaged already. We have very strict procedures on how we handle customer devices so they leave in the same or better cosmetic condition than they came in, but in no way can we be held liable for any perceived cosmetic issues, such as – “this scratch wasn’t here when it was dropped off.”

WE ARE IN NO WAY, SHAPE, OR FORM RESPONSIBLE FOR YOUR DATA OR HARD DRIVE.

On data recovery & data transfer jobs, it is your responsibility to check your data in the store. You agree to sign a waiver of liability once you have seen for yourself that your data is on this drive. You accept that we are in no way liable for any data on your device for any of our offered services. We do not accept liability for data. By signing this document, you agree to two points. First point being that hard drives are a volatile, mechanical storage media that can malfunction at any time. Second point being that any hard drive malfunction cannot be blamed on Solutions By Brendan, nor may we be held responsible for any hard drive, solid state drive, solid state hybrid drive, or flash memory malfunction on any machine in our possession.

By accepting these terms of service, you accept that we are in no way liable for your data.

WARRANTY INFORMATION

Limited warranty on service is 1 year on LCD Screen replacements, 1 year on Hard drive & memory replacements, and 3 months on motherboard repairs & replacements. Warranty may be voided by further physical damage to the device, negligence, or liquid damage. Warranty is only for the specific part we have replaced and not for any other issues or parts on the device. We repair delicate devices that break easily. If you are here, the device has likely been mistreated once by a drop, spill, or shock of some sort. You accept that any future issues with other functions on the device are related to prior shock, not our workmanship. We offer warranty service only – not refunds, and any service for which one changes their mind or otherwise decides they do not want done, for any reason, requires the technician to undo repair work in order for no further monies to be owed to Solutions By Brendan.

WARRANTY DOES NOT COVER IF YOU CRACK IT, DROP IT OR SPILL LIQUID ON IT AGAIN.

Warranty does NOT cover a device that has suffered mishandling once it has left our workshop. By signing this document, you accept the following.

  • A screen cannot crack on its own. A screen only cracks when physically impacted.
  • It is your responsibility to inspect the device prior to receiving it back from us to ensure it was not given back to you cracked.
  • A dent doesn’t appear by itself.
  • Liquid doesn’t magically enter your device without a source.

In recognition of the relative risks and benefits of the project to both the Client and the Consultant, the risks have been allocated such that the Client agrees, to the fullest extent permitted by law, to limit the liability of the Consultant to the Client for any and all claims, losses, costs, damages of any nature whatsoever or claims expenses from any cause or causes, including attorneys’ fees and costs and expert witness fees and costs, so that the total aggregate liability of the Consultant to the Client shall not exceed the Consultant’s total fee for services rendered on this project. It is intended that this limitation apply to any and all liability or cause of action however alleged or arising, unless otherwise prohibited by law.

FURTHER WARRANTY INFORMATION.

Warranty will be voided if your device is opened or serviced by anyone other than SB2. Even if you are just curious and take a peek; your warranty will be voided.

Work performed by SB2 technicians may void any manufacturer warranties your device may have. We do not assume any liability if your device is still under warranty and you choose to get it serviced through us.

We will not offer warranty on any part that was not replaced by us. If we replace your SMC or a resistor, we will not warranty the CPU or any other component on the board that we didn’t touch. All chips and components are logged if we work on them.

We only offer warranty for the originally declared fault. Your device does not fall under warranty if another issue, other than the originally declared fault, presents itself after you take receipt of the device.

DEVICE COLLECTION POLICY

You must collect or pay for your device repair within 30 days of job completion. If you don’t, your device will be deemed as “Uncollected Goods” under the Uncollected Goods Act 1995. The device may incur a storage fee if you fail to collect your device within 30 days of completion.

We also have the right to sell or dispose of uncollected goods after the required time has elapsed; in accordance with Australian Consumer Law and the Fair Trading Act 2012 (specifically, sections 60, 61 and 62) as well as the Uncollected Goods Act 1995. If you don’t pay for, or collect your device in the required timeframe, you can’t go after us if we dispose of it or sell it.

CREDIT TERMS

SB2 does not offer any form of credit. Your device will not leave the workshop unless payment has been received in full. If you decide to perform a chargeback, you’ll be obligated to pay us the full amount, along with any fees which are incurred as a result of your chargeback attempt. This includes fees from debt collection agencies and any court fees which may be incurred.

IF WE NEED TO ORDER PARTS

If we need to order any parts for the repair, the repair time can vary. We don’t have control of the postal services in Australia or other types of delivery, and as a result we can’t guarantee you an exact timeframe. Special parts may require a further deposit to be paid upfront. These deposits are NOT refundable.

IF THE DEVICE IS FOUND TO BE STOLEN

If the device is found to be stolen, you are not going to get it back. All of your information will be forwarded to the Police, along with the stolen property.